Blog
Every post comes from a real client situation and the weekly video. Read it here, watch it on YouTube, or listen on the podcast.
Half your leads come in when you are closed, and most of them do not wait for a reply. Here is the website assistant and phone app that let a tax preparer answer a 9pm question and book the appointment at 9:05, without giving up his evening.
You do great work and get referrals, but when someone searches your name or your service, nothing comes up. Here is what was missing for a Winnipeg property services company, and the four things that took him from invisible to found, booked and reviewed in a week.
A clinic wired its medical software to its CRM so a thank-you text would go out after every appointment. Then one patient got four texts in a day, and one went to someone who never showed up. The webhook was doing exactly what it was told.
You do good work. Customers say thank you at the door. Then your Google profile sits at the same number for a year. Here is why happy customers do not leave reviews, and the review request system that took a flooring company from 15 to 25 in two weeks.
Empty chairs are not customers who did not care. They are customers who forgot. Here is the online booking and automated reminder setup that filled a small-town tax preparer's calendar and helped him double his business three years in a row.
A broken cart does not announce itself. Visitors arrive, try to pay, fail, and leave without a word. Here is how a store that could not take money for over a month was taking orders again within a day, and how the shipping rules moved over without a single wrong charge.
If you manage renovation or construction projects, you know the nightly calls. Did you finish, any blockers, did you do it right. Here is the custom project software that routes every issue to the right trade, reminds anyone who has not checked out, and let a project manager run jobs remotely without chasing.
How the reputation system I run for clients works, end to end. An AI agent answers every review, a branded page makes leaving one take one tap, and the request goes out on its own the moment an invoice is paid. A flooring company went from 15 reviews to 25 in two weeks on it.
A standard store charges one flat shipping rate. That works for two items and loses money on five hundred. Here is the Request a Quote portal I built instead, and how the CRM stayed the source of truth.
Most of my week is spent on software that was never meant to work together, for businesses that cannot afford it not to. Here is what that looks like and why this site exists.
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